Covrly

Covrly is a post-purchase orchestration platform designed for e-commerce merchants seeking to protect revenue, reduce support burden, and improve customer retention after checkout. The platform operates across three core functions: shipping protection at checkout, branded order tracking between purchase and delivery, and automated claims resolution when deliveries fail. Covrly is deployed by more than 500 merchants and protects thousands of orders daily across all 50 US states. The platform integrates in approximately five minutes with no developer resources required and imposes no long-term contractual commitments on merchants. Its shipping protection module presents an optional delivery protection offer to customers at checkout, which the company reports lifts checkout conversion by an average of 5–7%. Merchants earn a transparent margin on every protection plan sold, creating a net-positive revenue line rather than an added cost center. The company estimates that merchants generate roughly $150,000 in bottom-line margin per $10 million in gross merchandise value, comprising approximately $120,000 in new protection revenue and $30,000 in recovered costs from support, chargebacks, and reshipments. The tracking module provides branded order status pages that keep customers informed in real time using the merchant's own branding, tone, and promotional content rather than generic carrier interfaces. The system actively flags carrier exceptions—packages that appear stuck or delayed—before customers are prompted to contact support, materially reducing so-called WISMO (Where Is My Order) ticket volume. The resolution module routes claims for lost, damaged, or falsely delivered packages directly through Covrly's dedicated team, removing the merchant's support staff from the process entirely. The company reports a median claim resolution time of under 48 hours, with outcomes including refunds, replacements, or store credit at the customer's choice. By handling the failure mode end to end, the platform aims to reduce chargebacks and negative reviews that typically follow poor delivery experiences. The platform holds SOC 2 Type II certification, is PCI DSS compliant, and is aligned with GDPR and CCPA privacy requirements, making it suitable for merchants operating across multiple regulatory environments.